What’s hotter, a Ferrari or a Toyota?
September 7th, 2010
Ferraris burn while Toyota’s reputation goes down in flames. [CLICK ON TITLE TO READ THE WHOLE STORY]
Customer Service and the Power of Social Media
August 31st, 2010
How apologies can be a simple and effective component of exceptional customer service. [CLICK ON TITLE TO READ ARTICLE].
What Do You Do When You’ve Finished Your To Dos?
August 24th, 2010
Everybody wants more time but what’s the best thing to do when you get it? [TO READ COMPLETE ARTICLE, PLEASE CLICK ON TITLE]
Heart Surgery, Thomas Edison, and Customer Service.
August 17th, 2010
Marketing health care or answering the question what’s the difference between God and a surgeon?
[CLICK ON TITLE TO READ WHOLE ARTICLE]
Not By The Hair Of Her Chinny Chin Chin.
August 10th, 2010
Senior Selling — marketing to 55+ boomers — just HAS to be good business. Here’s how to get started. [PLEASE CLICK ON TITLE TO READ WHOLE POST]
The Boomers Shall Inherit the Earth.
August 3rd, 2010
Baby Boomers are creating the largest and wealthiest generation in history. What are you doing to prepare for this unprecedented opportunity? [TO READ ARTICLE, CLICK ON TITLE]
Tourism. The Rodney Dangerfield of Industries.
July 27th, 2010
What do Rodney Dangerfield and the tourism industry have in common? Neither one gets any respect. [TO READ MORE, CLICK TITLE].
LOL, LMAO, IMHO, POS and Other Critical Acronyms.
July 19th, 2010
My experience proves that Delta stands for “Doesn’t Ever Leave The Airport.” What do other acronyms say about the brands they represent? [CLICK ON TITLE FOR WHOLE ARTICLE]
What’s In A Name?
July 13th, 2010
Is there any connection between what something is named and what it does? [PLEASE CLICK ON TITLE TO READ ARTICLE].
Is Anyone Reading All This Stuff?
July 6th, 2010
Lots of people are writing. But is anyone actually reading? [CLICK ON TITLE FOR ENTIRE ARTICLE]
